Refund policy

RETURNS

We are not required to provide a refund or replacement or reimbursement for shipping if you change your mind. Please check the dimensions and details of the Product before purchasing to ensure that it suits your needs. If in doubt of the suitability of the Product, please email us at anna@cool4school.com.au for more information.

If your order is damaged in transit, please contact us within 24 hours of receiving the Product by email to anna@cool4school.com.au. Please include a description of the damage, a copy of your receipt as well as photos of the damage in your email.

You can choose a refund or exchange if you receive an incorrect Product or a Product has a major problem. A major problem includes:

• the Product has a problem that would have stopped someone from buying the Product if they had known about it;

• the Product is unsafe;

• the Product is significantly different from the sample or description; or

• the Product fails to do what we said it would, or what you asked for and can’t be easily fixed.

Please note that general wear and tear is not considered a major problem.

If your Product has a major problem, please contact us within 24 hours of identifying the major problem by email to anna@cool4school.com.au. Please include a description of the major problem, a copy of your receipt as well as photos of the major problem in your email.

Please note that if the problem is not major, we will may elect repair the item rather than provide a refund or offer an exchange.